Our commonly asked questions.
Return Policy for Distributors
Quannessence utilizes the following guidelines for all product returns (excludes discontinued products and packaging).
We do not give cash refunds. Applicable credit to account will be issued to Distributors and applied to you next order.
- Items returned within 30 days, in resalable condition (no price labels, damaged packaging, subject to inspection by Quannessence Management, etc.) and accompanied with proof of return authorization from Owner of Quannessence Skincare.
- Items returned after 30 days, in resalable condition and accompanied by completed authorization will be restocked and a minimum 20% restocking fee will be charged.
- Items are not returnable after 3 months. Non-re-salable items (age, damage, discontinued, etc) will be are non refundable.
- Please contact your Distributor Sales Consultant, to arrange for a product return.
- Returns are shipped to BioSpa Quann Cosmeceuticals Inc. and the products must be packaged appropriately as the damage is the Client’s responsibility.
- Promotional skincare is final sale, and thus non-refundable.
If you wish to return items to Quannessence, you are responsible to pay the freight charges on all items returned. If the Client ships a return “freight-collect”, the freight charges will be deducted from your credit.