Question 1

Are your products "all natural"?

Accepted Answer

Quannessence Skincare is focused on developing products that align with nature by using almost entirely plant derived ingredients. In some cases we need to add an ingredient that is not natural or is naturally synthesized. We do this to ensure the product is safe and functional and provides the best experience for the user.

Question 2

How long is your shelf life and what do you preserve with?

Accepted Answer

We apply an 18 months expiry on our products to ensure that they perform as intended and are safe to use. Some products will last for several years but this is hard for us to determine. To maintain shelf life and functionality, make sure to store out of direct sunlight.

Question 3

Are your products Gluten-Free?

Accepted Answer

We use some wheat derived extracts in a few products but these are so refined as to alter their protein structure. Our products should not cause any issues with gluten sensitivities but it is always best to test first. There is a lot of hype with skincare products and all the wonderful things they can do.

Question 4

Are your products hypo-allergenic?

Accepted Answer

We strive to keep our products hypo-allergenic, however because we focus on plant derived extracts some people may have a sensitivity to a particular plant ingredient (fairly rare). If this is the case, please refrain from using the products and notify us before returning to where you purchased it for a full refund.

Question 5

Do your products contain parabens?

Accepted Answer

No, we do not use parabens or formaldehyde from agents in any of our products. We try to avoid controversial or questionable preservatives and stick to those most conforming to our natural approach.

Question 6

Do you use scents or fragrances in your products?

Accepted Answer

We avoid the use of fragrances in our products, however many have intrinsic scents from the ingredients or essential oils used. A few products, however do have an added scent, usually to overcome an unfavourable odour or to enhance the experience of the product (wash off products like Facial Cleansing Cream).

Question 7

Are your products tested on animals?

Accepted Answer

We do not test our products on animals or knowingly included ingredients that were tested on animals. We attempt to find out as much as possible about our ingredients to ensure they conform with our own philosophies of safety, environment protection and moral responsibility.

Question 8

Do you use any animal sourced ingredients in your products?

Accepted Answer

We do not use any animal derived ingredients in any of our products with the exception of the Facial Cleansing Cream where we chose to add goat milk powder because of its superb cleansing and conditioning effect on the skin.

Question 9

I've heard that there is quite a bit of research on the potential effects of all these unnecessary chemicals and additives in beauty products. Where can I find more information?

Accepted Answer

The Internet is great for researching ingredients, however be wary of the source. Much information is prejudicial or biased to a particular product line or person's perspective. There is not much in the world of skincare that does not a have detractor to announce the deadly side effects of an ingredient. Two recommended sites would be the Environmental Working Group (EWG) Cosmetic Database and the Cosmetic Ingredient Review (CIR). Both of these organization are unbiased in their opinions and approach skincare ingredients safety in slightly different ways.

Question 10

If these ingredients and chemicals are harmful, why do the large cosmetic companies use them?

Accepted Answer

The obvious answer is the cost and reproducibility. Large companies demand low production costs and a consistent product from batch to batch. When using plant extracts it is possible to get many variations of a product (different colour, thickness, odour, feel) and generally these extracts can be quite expensive. Sometimes product safety is less of a concern than these other factors.

Question 11

Can I get a list of ingredients in your products?

Accepted Answer

All of the aesthetics operations carrying our line have product information sheets that highlight the ingredients and the key actives used in each of our products. If you cannot get one there, please email us and we will be happy to forward a copy.

Question 12

How do you know that yours actually work?

Accepted Answer

All our products are developed from the ground up. Our lab is attached to an aesthetic operation (QuannSpa) where the concepts are cultivated. The final version of our product is the culmination of numerous iterations where the prototype goes back and forth between the lab and aesthetics studio until something fantastic is developed. We also rely on feedback and ideas from Facebook and our clients.

Question 13

How do I find out which products are right for me?

Accepted Answer

In order to determine which products are best for you, it would be beneficial to speak with your Quannessence Skincare specialist. They can assist with evaluating your skincare needs and make appropriate recommendations for a homecare regimen, or in-office treatment. The combination of the two can provide sensational results!

Question 14

What are the benefits of using serums over creams?

Accepted Answer

Serums are usually much more potent and focused on a particular function. Creams on the other hand are more multi-functional and have less activity. This is not always the case though and Quannessence will be launching a highly potent anti-wrinkle cream in the upcoming months.

Question 15

Where are your products manufactured?

Accepted Answer

All products are manufactured out of our Summerside, PEI, facility.

Question 16

Where can I buy Quannessence?

Accepted Answer

There are a growing number of professional skincare providers carrying the Quannessence line. We only sell our products through licensed skincare specialists. If you are not sure of the closest location to your residence just send an email or contact us on Facebook.

Question 17

What is your return/exchange policy?

Accepted Answer

If the product for some reason goes bad, just return it to where you bought it for a replacement. If you have a reaction or sensitivity to the product, please contact us and we can review with you. In most cases, we will arrange for a full refund. Please view our Return Policy for Distributors below.

Question 18

How do I get the newsletter?

Accepted Answer

The newsletter is a great way to become informed about Quannessence Skincare products and skincare health in general. As well, we will have exclusive offers to newsletter subscribers. Just click the link on our webpage or Facebook site to subscribe.

Question 19

Whom can I call with a question?

Accepted Answer

In most cases the skincare professional who sold you the product should be able to answer your question. We are however, always available to respond to your enquiries. Just email us or connect via Facebook.

FAQ

Our commonly asked questions.

Are your products “all natural”?